Returns
At www.perfumiarz.com we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return policy. Please read the following terms and conditions regarding returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Must be returned within 14 of delivery.
- Must be in unused, original condition with all tags, packaging, and labels intact.
- Must include proof of purchase, such as an order confirmation or receipt.
2. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at info@perfumiarz.com with your order details and reason for return.
- Await confirmation and further instructions from our team, including a return authorization if required.
- Package the item securely, including all original packaging and documentation.
- Ship the item to the address provided by our team. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
3. Return Shipping Costs
- Customers are generally responsible for the cost of return shipping unless the item was incorrect, damaged, or defective upon arrival.
- For exchanges, we will cover the shipping cost to send the replacement item to you.
- Please note that shipping costs from the original order are non-refundable unless the return is due to an error on our part.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
- For partial refunds (if applicable), only a portion of the purchase price may be refunded if the item shows signs of use or is missing parts.
- We reserve the right to reject returns that do not meet the eligibility criteria outlined above.
5. Exchanges
If you wish to exchange an item for a different weight or similar product, please follow the return process and specify in your communication that you would like an exchange. Once the returned item is received and approved, we will ship the new item to you at no additional shipping cost.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Provide details and photos of the damage or defect to facilitate a swift resolution. We will cover all costs for returning the item and send a replacement or issue a full refund.
7. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards,
Contact Us
For questions about our Returns Policy or assistance with your return, please contact our Customer Service team at info@perfumiarz.com We’re here to help and will do our best to resolve any issues promptly.